Internship: Duty Management

As a Duty Intern, you play an active role in leading and coordinating daily operations within our hotel. This unique opportunity allows you to gain hands-on experience in hospitality management, engaging with both front office and F&B tasks. Additionally, you will have the chance to develop your leadership skills and grow personally in a dynamic environment.

Are you ready for an unforgettable internship experience that combines the enchanting world of front office and F&B? At Buitenplaats De Bergse Bossen, our Duty Manager Intern role offers an adventurous journey blending leadership, hospitality, safety management, and operational responsibilities.

What Does Your Day as a Duty Management Intern Look Like?

As our Duty Intern, you assist in guiding and motivating our passionate team. You elevate service by welcoming guests with a smile, addressing their inquiries, and ensuring they not only feel welcome but also valued.

Safety is of utmost importance to us, and as a Duty Manager Intern, you help ensure that all safety procedures are followed. Facing challenges? You immediately think of solutions and take action!

Daily operational tasks, such as supporting shift planning, managing reservations, and tracking finances, are part of your skill set. You seamlessly coordinate between the front office and F&B, becoming an indispensable link in daily operations.

Tasks and Responsibilities:

• Assist in Daily Management: Provide support in leading and motivating the team to ensure optimal service.

• Guest Focus: Welcome guests with a smile, address their questions, and ensure they feel special.

• Enforce Safety Procedures: Oversee adherence to safety protocols and maintain a safe environment for guests and staff.

• Problem Solving: Proactively respond to and resolve operational issues as they arise.

• Department Coordination: Act as a liaison between the front office and F&B to ensure smooth communication and collaboration.

• Support in Staff Scheduling: Assist in preparing and adjusting rosters for efficient staffing.

• Manage Reservations: Help manage reservations, handle requests, and maintain availability records.

• Quality Control: Monitor the quality of service and actively contribute to improving operational processes.

• Event Support: Assist in the preparation and organization of events to ensure seamless execution.

• Ensure Guest Satisfaction: Regularly assess guest satisfaction and actively seek ways to enhance the guest experience.

• Administrative Support: Assist with various administrative tasks, such as drafting reports and documenting operational processes.

These tasks make the internship varied and offer the opportunity to gain broad experience in different aspects of the hotel and hospitality industry.

What makes us Fine:

• How about a night away? Enjoy a stay at one of our hotels for just 35 euros per night. The perfect staycation is within reach!

• We nurture a warm and homey atmosphere within our teams. We achieve this through various activities, such as team outings and unforgettable staff parties.

• Our team is full of enthusiastic and ambitious colleagues who inspire and learn from each other.

• A dynamic and educational internship environment where you can develop your skills and gain valuable experience.

• Room for your own initiative and creativity.

• You will receive a suitable internship allowance.

About Fine Hotels & Suites
Fine Hotels & Suites is a collection of four locations: Stadsvilla Mozaic, Casa Julia, Stadsvilla Mout, and Buitenplaats de Bergse Bossen. Fine Hotels & Suites offers passion, love, and a homely feel. This vision has been at the heart of our hotels, led by Corina Waaijer. With exceptional service, warmth, and a personal touch, we create the ultimate guest experience. Each of our hotels is housed in buildings with a unique history and story. At Fine, personal attention and service are paramount, ensuring that guests feel at home, regardless of the size of the hotel. All our hotels have a Green Key Gold Certificate. We support several social causes and continuously strive to make our offerings as beautiful and sustainable as possible. We are looking for individuals who embrace these values and want to grow the Fine Collection—and themselves—qualitatively.

• A higher education degree focused on the Hospitality Industry.

• You are proactive.

• You can create a good plan and stick to it, even when the day takes an unexpected turn!

• Communication is your strength! You have a sociable character and can easily switch tones between different target audiences.

• Hospitality comes naturally to you, and you know how to apply it in practice.

• You like to take initiative and are solution-oriented, both with guests and colleagues.

• You show leadership potential and are eager to manage a team, wanting to further develop this skill during your internship.

• You can handle stressful situations well and make quick decisions.

·        You enjoy solving problems quickly and effectively and want to develop yourself further in this area.

Key points at a glance:

• We look forward to seeing you often! This is an internship for a minimum of 5 months (with irregular shifts and weekend days).

• We provide a fair internship allowance.

• Free parking if you come by car.

Our recruitment process:

1. Initial phone introduction

2. First interview on location with the F&B Manager

3. Offer

4. Signing the internship contract & onboarding